FAQ

Shipping

Domestic Shipping

Our daily cut-off is 2 PM. Shipping takes 1-3 days for Metro Manila and 2-4 days for provincial areas.

International Shipping 

Shipping fee will be calculated based on the total weight. Send us your name, address, contact number, order and quantity so we can give you a quote. Once approved, we may proceed with payment then shipping of order. Shipping is via Japan Post and tracking numbers will be provided.

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Payment

Customers may checkout with Paypal for credit card transactions.

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For bank deposits to BDO, BPI and LBC or Western Union remittances, please choose offline payment upon checkout. We will send payment information via email.

Returns

How to Return  

Please send us a photo of the product and reason for the return.

METRO MANILA CUSTOMERS: We will schedule pickup within the day (2 PM cut off) and delivery of new item will be scheduled after discussing details with our customers.

PROVINCIAL CUSTOMERS: You may send us back the item via LBC or any local courier company. Courier fee will be paid upon sending the transaction slip. 

Damaged or Incorrect Items  

Returns are available for Metro Manila customers with damaged (exterior packaging not included) or incorrect products. Please see How to Return details.

Exchanges  

We also allow replacement with a different product considering the item first ordered is still intact. Please see How to Return details.