FAQ

Shipping

Domestic Shipping

 

We currently ship same day within Metro Manila only as we would like to lessen contact and transfers from our warehouse to our clients. Shipping is free for a minimum order of PHP 2000.

 

Payment

Customers may checkout with Paypal for credit card transactions.

For bank deposits to BDO or BPI, please choose cash payment upon checkout and send proof of payment to tokyobeauty.ph@gmail.com or Viber 09267461232. 

Returns

How to Return  

 

Please send us a photo of the product and reason for the return.

METRO MANILA CUSTOMERS: We will schedule pickup within the day (2 PM cut off) and delivery of new item will be scheduled after discussing details with our customers.

 

 

Damaged or Incorrect Items  

 

Returns are available for Metro Manila customers with damaged (exterior packaging not included) or incorrect products. Please see How to Return details.

 

 

Exchanges  

 

We also allow replacement with a different product considering the item first ordered is still intact. Please see How to Return details.

© 2018 Tokyo Beauty PH @tokyobeauty.ph

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